Cancellation and Return Policy


CANCELLATION AND RETURNS

Cancellation & Returns - Updated February 2019

 

Cancellation Policy

 

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in a product, pricing, and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is canceled. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account.

 

Cancellation by the Customer

 

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen in an hour after you place the order.

 

RETURNS, REFUNDS, & REPLACEMENTS

100% Satisfaction Guarantee - Updated February 2019

 

If within 03 days, you're not completely happy with the product you ordered because it has a defect, we will give you your money back, or issue store credit, or replace the item, depending on the case.

Just call us at +880179 2428 404 and mention our 100% Satisfaction Guarantee and we will give you various options to make sure you are satisfied.

Below you can find a summary of our returns policies.

 

Simply Unhappy*

 

  • If you have OPENED your product and are not happy with it, let us know.
  • Typically, we will offer you a gift card (Which You Can Use at Lovebitebd.com) worth 60% of the product value (because it's been opened and we cannot restock it) and may or may not require that you return the item.

*Simply Unhappy policy only applies to orders up to and including 10,000BDT.

 

Manufacturer Defectives*

 

  • In the event that you receive a defective item out of the box or the product was definitely not as advertised, please email sales@lovebitebd.com and include your order ID # and defect description.
  • Once we establish a defective / misrepresented product (often through a digital photo), we will either offer you a Lovebitebd Credit for the full value of your item to be used towards any future purchase on Lovebitebd.com or offer you a replacement of the item you purchased.
  • We typically do not request that the item is returned unless further communicated from our returns department. It is at the discretion of Lovebitebd to request proof via the digital photo of the damaged or defective item or that the item is returned.

 

Returned to Sender

 

  • These orders never made it to their destinations because the address was incorrect or the package did not fit the receptacle.
  • We will inspect these returns and if they are viable for resale we will issue a credit or a refund.
  • If products are not viable for resale due to damage from shipping errors no credit will be issued as we have to discard the product.
  • It is your responsibility to provide us with the correct shipping address.

 

Wrong Item/Shortages

 

  • If you receive the wrong order or an incorrect item, or an item you ordered is out of stock, please email sales@lovebitebd.com with your order ID # and explain your issue.
  • We will reship the correct items and let you keep the incorrect item, on us!
  • If your item was out of stock, we will either issue you a refund or send you the item as soon as its available.
  • It’s important this issue is reported within 48 hours of delivery, and the incorrect item is unopened.

 

Lost/Stolen Items

 

  • We are not responsible for orders once they have left our warehouse, especially if an item was lost in delivery or stolen from the recipient’s doorstep. However, we understand that these situations are frustrating, and we want to make sure you are happy.
  • If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing the claim with them.
  • We also encourage you to call us and report the issue to see if there is anything we can do to help.

If you're on this page, we assume that something has probably gone wrong with something that you ordered from us, so we'll do the best that we can to make things right! When in doubt, contact one of our friendly customer care representatives at sales@lovebitebd.com